Case study · Distribution
Orders go from chat to SAP with no retyping.
Orders arrive on WhatsApp and email. An AI agent on each channel reads them, checks the customer, product and price, and creates the sales order in SAP Business One. Management sees it all on one dashboard.
- Up toRp600Msaved a year, for Rp96M a year in maintenance
- ≈0wrong orders entered into SAP
- Up to+20%sales performance, with daily per-salesperson monitoring
How it works
What the diagram shows
- A customer orders 20 rolls on WhatsApp.
- The AI agent checks the customer, product and price.
- The agent creates the sales order in SAP Business One.
- The management dashboard updates straight away.
Order arrives
WhatsApp or email
Step 2
AI agent
customerproductprice
Step 3
SAP Business One
waiting for input
Step 4
Dashboard
waiting for input
No retyping
≈0 wrong orders
Up to +20% sales
Order arrives
WhatsApp or email
Step 2
AI agent
customerproductprice
Step 3
SAP Business One
waiting for input
Step 4
Dashboard
waiting for input
No retyping
≈0 wrong orders
Up to +20% sales
Before and after
Before
- Sales admins retyped every chat and email into SAP.
- Typos turned into wrong orders.
- Management saw the numbers too late to act.
After
- The agent reads each order and creates it in SAP.
- Customer, product and price are checked first.
- Management sees every order and salesperson, daily.
The proof
- 10 minmedian time from order arriving to decision
- 83%of orders decided within 4 hours
What we built
- WhatsApp agent
- Email agent
- SAP Business One integration
- Management dashboard
- Monthly maintenance
Want something like this? Ask our AI agent.